Parson Drove Surgery ranked as inadequate in latest Care Quality Commission report

A GP surgery has said it is working hard to improve its services after it was deemed inadequate in its latest Care Quality Commission (CQC) report.

Parson Drove Surgery has been ranked inadequate after the health and social care board carried out an inspection on January 2.

The surgery, located on Main Road, has released a statement to its patients, reassuring them that they are making “rapid” improvements and are working alongside the CQC and the NHS Cambridgeshire and Peterborough Integrated Care Board (ICB).

Practice business manager Sabrina Khan said: “First of all, I want to stress that we take the concerns raised by the CQC incredibly seriously. The safety and wellbeing of our patients is our utmost priority.

“We are committed to addressing the concerns raised urgently and diligently so that local people can get the care they need at a high standard.”

Parson Drove Surgery was ranked inadequate in three out of five areas, those being: “Are services safe?” “Are services effective?” And, “Are services well-led?”

Both “Are services caring?” and “Are services responsive to people’s needs?” were ranked as requiring improvement.

The surgery was previously ranked as good when it was last inspected in 2016.

Stated in the report, inspectors found out that ineffective governance systems were in place and there were missing risk assessments and processes that are required by legislation to ensure a safe working environment.

It also found that Parson Drove Surgery was unable to demonstrate that safe systems or practices were in place or working effectively regarding medicines management, safeguarding recruitment, or management of risks to patients or staff.

The CQC has left the surgery with a number of recommendations, including to take steps in addressing the low uptake in cervical screening.

Ms Kahn added: “With support from NHS Cambridgeshire and Peterborough, the local ICB, we have put in place a special measures plan that will help us drive positive improvements for our practice, our patients, and the Wisbech community we serve.

“This plan includes a comprehensive restructuring process of our practice to improve patient safety, implementation of robust systems for supervision and raining and putting in place the right protocols to address concerns raised around medicine prescribing.

“We are also prioritising follow-up processes for patients who have presented with symptoms of potentially serious illnesses and to regularly review the care of individuals with long-term conditions.

“Furthermore, we recognise the importantance of effective safeguarding processes and comprehensive risk assessments. We have already taken steps to enhance our safeguarding protocols and have completed the necessary risk assessments.

“Moving forward, we will actively seek feedback from our patients and the community to ensure that voices like yours are heard.

“Your feedback will be invaluable in helping us shape the future of our practice to deliver the high standard of care we want to offer to the people we serve.

“We understand that rebuilding trust will require time and concerted effort, but please be assured that we are fully committed to earning back the confidence of our patients and the community.

“Together with the support from the ICB, the CQC, and our patients, we are determined to implement meaningful changes and ensure the safety and well-being of all who entrust us with their care.”